Refund policy

Refund and Return Policy

We want you to feel confident in your order. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

• To be eligible for a return:

• The item must be in the same condition that you received it: unused, unassembled, and in its original packaging with all included accessories (including all 8 brush heads, extension handles, charging cable, and user manual).

You will need to provide your order number or proof of purchase.

How to Start a Return

To start a return, please contact our customer support team first at support@spinbright.store with your order number and the reason for the return.

Once your return is approved, our support team will email you the exact return address along with instructions on how and where to safely send your package.

Please note: Items sent back to any address without first contacting us to request a return will not be accepted.

Return Shipping Costs

• Change of Mind: If you are returning an item due to a change of mind, you will be responsible for paying the return shipping costs.

• Defective, Damaged, or Incorrect Items: If the return is due to an error on our part or a faulty product, we will provide a prepaid return shipping label or cover the return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your package as soon as it arrives. If your electric spin scrubber or any accessories are damaged, defective, or if you received the wrong item, contact us immediately at support@spinbright.store with a brief description and photo or video of the issue. We will review it promptly and arrange a free replacement or full refund.

Non-Returnable Items

• Gift cards

• Items marked as final sale or clearance (where permitted by law)

• Products that show clear signs of heavy use, physical misuse, water ingress into non-waterproof motor compartments, or missing accessories not caused by our error

Exchanges

The fastest way to get what you need is to return the unwanted item. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Statutory Cooling-Off Period

If your order is being delivered to the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, without providing a justification. The item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned package, we will notify you via email regarding the approval of your refund.

If approved:

• Your refund will be automatically processed back to your original payment method within 5 to 10 business days.

• Please keep in mind that banks and card issuers can take additional processing time to reflect the funds in your account.

• If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us at support@spinbright.store